Customer
Success Manager

Mobikon Tech – Business Development Manager

Designation : Customer Success Manager

Key skills : Social Media / CRM / Marketing.

Years of Experience : 1 to 3 Years.

Work Location : Delhi/Bengaluru

Role and Responsibilities:

  • Experience of working within the Hospitality/retail market.
  • Experience of dealing with customer and or transactional data sets.
  • Creating customer driven, targeted campaigns on Social Media and other online platforms, Project Management / Campaign Management tool experience.
  • Ability to produce reports and presentations to explain insights and results to marketing professionals.
  • Excellent personal presentation and communication skills.
  • Comfortable dealing with customers at all levels.
  • Intelligent, ambitious, motivated to exceed expectations.
  • Strong analytical, technical and mathematical abilities.

Mandatory Skills :

  • 1-3 of experience of working in a Social Media / CRM / Marketing / Data Analysis role
  • Ability to understand client requirements (both on the technical aspects and on expectations from the Marketing teams) and to communicate clearly with different audiences.
  • Ability to coordinate with different teams (internal & external), follow up on activities and timelines, solution oriented.
  • Strong client servicing skills
  • Ability for ideating and creating targeted buckets and modifying the questionnaire to create additional data buckets.
  • Understanding of Social Media / CRM, campaigns and marketing planning. Strong attention to detail to ensure the highest quality output.
  • Prioritizes workload and meets deadlines for a variety of marketing "deliverables"
  • Accountable for up sell and increase the revenue per customer along with the account manager for the customers