Sr. Manager
Customer Success

Mobikon Tech – Business Development Manager

Designation : Sr. Manager - Customer Success

Years of Experience : 3 to 5 Years.

Work Location : Singapore

Customer Success Manager : The Sr. Manager Customer Success of Mobikon team is the backbone of our CS team, as you will oversee and guide the work efforts we execute with our customers. The Sr. Manager leads the front lines of communication and relationships with clients and coordinate across internal team members in Support, Sales, Analytics, and Product Development. Ultimately, the Sr. Manager is responsible for driving high-quality work that produces insights and recommendations that tie to measurable client value.

We’re looking for a sharp marketing strategic mind, direct hands on experience managing clients, designing, running, and optimizing highly targeted campaigns on a daily basis with passion, strong communication and presentation skills. We know this is a client manager, data guru, and business analyst all in one package, and that you are ready to drive results.

Our team needs you to have immense passion and experience with direct-targeted marketing and almost daily optimization. You must have deep understanding of the ins and out of our customer engagement platform, big data marketing cloud and marketing tools in the market.

Role and Responsibilities :

  • Direct, lead and manage a small and mighty team of talented, dedicated, and knowledgeable Customer Service Associates.
  • Interface with Mid- Sr. level executives at our large and retail restaurant clients, providing tactical and strategic insights and support.
  • Analyze and interpret complex sets of data and information and turn them into actionable insights.
  • Ensure timely reviews with clients and ongoing c-level relationship with their business.
  • Present on behalf of Mobikon at client conventions, meetings and other conferences.
  • Direct Digital Campaign Management.

Required Skills :

  • Bachelor’s degree or equivalent.
  • MBA or Masters degree with equivalent direct experience is preferred.
  • 3-5 years of total experience
  • Experience leading restaurant and retail brands in marketing would be beneficial
  • Experience in web technologies (e.g. HTML, CSS, JavaScript)
  • Working knowledge of email service providers (e.g. Exact Target, Adobe Campaign, Mailchimp, Constant Contract)
  • Familiarity with digital and offline direct marketing techniques.
  • She/he should be willing to travel for providing training and also for deployment of our product at the customer outlets, mainly Malaysia, Thailand, Indonesia or any other place if required.
  • Prefer someone on PR or singaporean.

An Ideal candidate :

  • Digital marketing experience that demonstrates your in depth understanding of online brand development, data analytics, and customer and email acquisition.
  • You’ve previously represented or successfully used marketing automation tools like Exact Target, Marketo, AgilOne, or other marketing cloud platforms.
  • You can demonstrate your ideas for guiding nationally recognized brands; build relationships and upsell Mobikon’s product modules.
  • You’re a self-starter who thrives on innovation and can fill in gaps where needed in a startup environment
  • You have the ability to steer people in the best direction using your excellent verbal and written communication and presentation skills
  • Must possess a working knowledge of Social, Digital and Ad platforms such as Facebook, Google AdWords, DoubleClick
  • Superior ability to display complex data and information in an easy-to-understand manner.
  • You are an Excel ninja and presentation and report guru.
  • Excellent communication (both verbal and written), interpersonal and managerial skills.

What we offer: A fantastic opportunity to be part of a growing start-up, scaling in multiple countries. A chance to work with a passionate, driven and fun team.
An incredible work environment - Fun, Casual and Fast-Paced.